FAQ

We have a personalization box under some of our products. If you don't need it personalized, please put no personalization in that box.

 SHIPPING:

All of our prices include shipping. Most of our item's ship via FedEx. 

 PROCESSING TIMES:

Normal processing times is 1-3 business days. Holidays they're around 3-5 business days.

 METAL ART:

All Metal Art is made on the weekends so my husband can work his normal job. It is wrapped up on Monday and shipped out on Tuesday.

PAYMENT OPTIONS:

We accept Visa and all major credit cards via PayPal Express Checkout (you don't need to have a PayPal account to use this method), Apple Pay, Google Pay, and Amazon Pay.

Shopify keeps your payment information secure. Shopify shops never receive your credit card information. 

 

GIFT WRAPPING AND PACKAGING:

We offer a Gift Wrapping service. Gift wrapping is available for each product. The smaller gift items are placed in our signature gorgeous white glossy gift box with crinkled Kraft paper. The box is wrapped with red ribbon except for the sporting gifts. Those are wrapped with blue ribbon. Please see each items photo so you know what the wrapping will look like. Each item comes with a beautiful gift tag ready to give to the recipient.

 The metal art will be wrapped in white tissue paper, brown Kraft paper and satin red ribbon. We double wrap it in two layers of bubble wrap,  then cardboard backing on both sides to prevent bending or movement. Then it is placed into the cardboard packaging and taped up with clear strong packing tape.

 CUSTOM ORDERS:

We do take custom orders, so if you see something in our store that you like and would like a name, date, etc. on it, please feel free to send us an email and we can get back to you with a price. Once you've decided on what size, color wording etc. we will set up a reserved listing just for you and will send you a link for you to purchase. Once the artwork is complete, we will send you photographs for you to approve so that we can process and complete your order.

Custom orders take 3-5 days for us to make. During the holiday season it takes up to 1 week. 

 WHOLESALE AVAILABILITY:

We aren't accepting any wholesale orders at this time.

 HOW WE MAKE THE CERAMICS:

Some of our items are slip casted using plaster molds. Some of our items are built by hand using earthenware clay.

Time is needed to allow the item to dry so it can be handled to be cleaned. Usually a few hours to a few days depending on what the item is.

Bisque firing 24 hours is needed to fire a fully loaded kiln of ceramics. The kiln is fired at a very high temperature.

 

CARE INSTRUCTIONS FOR CERAMICS:

The ceramic Cookie Jars, Salt & Pepper Sets, Spoon Rests are all food safe.

The hand painted ornaments including the angels, clean with damp cloth.

All other ceramics clean with damp cloth.

CARE INSTRUCTIONS FOR METAL ART:

Dust with dry cloth.

 

IF YOU HAVE ANY QUESTIONS ABOUT ANY THING, PLEASE FEEL FREE TO CONTACT US, WE WILL GET BACK TO YOU AS SOON AS WE CAN.